Notice of Patient Rights and Responsibilities
As a patient you have rights and responsibilities. The following information explains those rights and responsibilities and our obligation to protect and promote those rights.
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Our Patients Have the Right:
- Right to Respectful and Compassionate Care: Receiving care that is respectful, dignified, and supportive, free from abuse, neglect, harassment, exploitation, and discrimination; being treated with respect for your cultural, spiritual, and personal values, beliefs, and preferences.
- Right to Non-Discrimination: Receiving services without discrimination based on race, color, sex, ethnicity, gender, gender identity or expression, sexual orientation, age, religion, national origin, cultural or educational background, physical or mental disability, or ability to pay.
- Right to Information About Treatment: Receiving information about your condition, prognosis, treatment options, risks, benefits, and alternatives in a manner you can understand; knowing the identity and professional role of individuals involved in your care; obtaining your medical records within a reasonable time frame, subject to applicable laws.
- Right to Participation in Care and Decision-Making: Participating actively in decisions regarding your care, treatment, and services; accepting or refusing treatment, including life-sustaining treatment, to the extent permitted by law; designating a healthcare agent or surrogate decision-maker and utilizing advance directives when applicable and permitted by law and facility policy.
- Right to Pain and Symptom Management: Receiving appropriate assessment and management of pain and other distressing symptoms consistent with palliative and medical best practices.
- Right to Financial Information: Receiving information about service charges, including what may be covered by insurance and any financial responsibilities that may apply.
- Right to Privacy and Confidentiality: Having your privacy and confidentiality respected within the limits of the law. For more information, please refer to our Notice of Privacy Practices.
- Right to Communication and Language Assistance: Receiving information in a language and format you understand; requesting free interpreter services or other communication assistance, when available. Free language assistance will be provided to patients whose primary language is not English, including qualified interpreters and written information in other languages. These free services also include reasonable modifications for individuals with disabilities, as well as appropriate auxiliary aids and services to ensure effective communication, such as qualified sign language interpreters or written information in alternative formats.
- Right to Voice Concerns and Complaints: Receiving a written statement of patient rights; discussing concerns with any member of your medical team; and filing a complaint without compromising future access to care. Complaints will be handled in a timely manner, and every effort will be made to effectively resolve concerns. We will not retaliate against you for filing a complaint.
Our Hospice Patients Have the Right:
- To use their rights
- To be treated with respect and to have their property respected
- To voice grievances regarding treatment or care that is (or fails to be) furnished and the lack of respect for property by anyone who is furnishing services on behalf of the hospice
- To be treated fairly and not subject to discrimination, even after exercising their rights
- To good pain management and good symptom control
- To be a part of deciding on the plan for their care
- To refuse any care or treatment offered
- To choose their attending physician
- To have a private and confidential medical record and to have medical information used only as allowed under federal law
- To be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of patient property
- To be told what services are covered under the hospice benefit
- To be told what services the hospice will provide
Our Patients Have the Responsibility:
- To provide accurate information: providing accurate and complete information about their medical history, medications, symptoms and concerns; notifying their Provider or Care Team of changes in condition or concerns about their care.
- To participate in their care: participating in their health care decisions and obtaining necessary information from their Provider or Care Team to make informed choices.
- To communicate questions or concerns: asking questions when they do not understand their care and treatment or what is expected of them; understanding that outcomes may be affected if they do not cooperate with their care, service or treatment plan; informing their Provider or Care Team if they are unable or unwilling to follow recommendations.
- To follow program and practice policies: following reasonable safety, infection control and operational policies; respecting the property and environment of our programs and care settings.
- To meet financial responsibilities: providing accurate insurance information; meeting financial obligations related to care, as agreed upon and permitted by law.
- To respect others: treating health care providers, staff, other patients and visitors with courtesy and respect; refraining from abusive, threatening or disruptive behavior.
Complaints About Your Care:
Discuss with your Provider or Care Team about any concerns or complaints about your care. You may request information for other protective services and regulatory agencies.
You have the right to file a complaint with:
Navian Hawaii’s Compliance Officer
complianceofficer@navianhawaii.org
808-791-8017
State Department of Health
Office of Health Care Assurance
601 Kamokila Boulevard, Room 395
Kapolei, HI 96707
808-692-7240
Medicare Beneficiary Ombudsman (for Medicare members)
Visit CMS.gov website
Commence Health, a Quality Improvement Organization (for Medicare members)
877-588-1123